Frequently Asked Questions

Everything you need to know about bringing Piclo into your home.

What materials are used in Piclo home products?

We prioritize sustainability and durability, using premium materials such as FSC-certified wood, organic cotton, and high-grade recycled metals to ensure your home pieces last a lifetime.

How long does shipping take for furniture items?

Standard shipping for small decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery service.

What is your return policy?

We offer a 30-day trial period for all Piclo products. If you are not completely satisfied with your purchase, you can return it for a full refund, provided it is in its original condition and packaging.

Do you offer assembly services for large furniture?

Yes, for a small additional fee, you can select 'Expert Assembly' at checkout. Our professional team will deliver, unpack, and assemble your furniture in the room of your choice.

Are Piclo products covered by a warranty?

Absolutely. All our furniture items come with a limited 2-year warranty covering manufacturing defects and structural integrity to give you peace of mind.

How can I track my order status?

Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics partner's portal where you can monitor your shipment in real-time.